View Categories

I’ve made a genuine mistake…

< 1 min read

If you’ve made a genuine error when ordering, and you’ve bought as a ‘consumer’, providing you haven’t opened or marked the original packaging in any way, and the product to be returned can be resold, then your UK consumer rights entitle you to a full refund. You will need to cover the return shipping cost, we also strongly recommend you have the shipment insured.

These rights do not extend to those buying as a business or ‘trading as’ name. Measure twice, cut once!